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Mobilizing Sydney Water’s Inspection Service

Sydney Water, Australia’s largest water utility, provides drinking water, recycled water and wastewater services to more than four million people in Sydney, Illawarra and the Blue Mountains. Sydney Water’s Plumbing Inspection and Assurance Service (PIAS) is responsible for $20 Billion worth of assets across the region, ensuring quality service delivery by licensed plumbers and drainers by administering the NSW Plumbing Code of Practice.

Sydney Water sought an automated field solution that was lightweight, durable and would provide full PC functionality to manage multiple applications. It also wanted the chosen solution to have the capacity to schedule inspections centrally, monitor OH&S and improve overall business capability.