Privacy Policy

Last updated: May 23, 2018.

Xplore Technologies Corporation of America ("Xplore") respects your privacy. As a result, we created this Privacy Policy to let you know what information we collect when you visit our website, why we collect it, and how it is used. By using this website, you consent to the data practices prescribed in this Privacy Policy. Xplore's Privacy Policy governs the privacy guidelines for Xplore's website at www.Xploretech.com.

By visiting Xplore’s website, you are accepting the practices described in this Privacy Policy.

Xplore only asks for specific types of personal information

"Personal Information" means any information that may be used to identify an individual, including, but not limited to, first and last name, home or other physical address, an email address, phone number, or other contact information, whether at work or at home. In a few areas on our website and online customer support tools, we ask you to provide Personal Information that will enable us to enhance your site visit, to assist you with technical support issues, respond to your request, communicate with you, improve our products or services, or to follow up with you after your visit. It is completely optional for you to participate.

For example, we request information from you when you:

  • Request information or a quote
  • Place an order
  • Provide feedback in an online survey
  • Participate in a sweepstakes or other promotional offer
  • Downloaded valued content like white papers or case studies
  • Subscribe to a newsletter or a mailing list
  • Fill out a support request

What Personal Information Does Xplore Gather?

The information we learn from customers helps us personalize and continually improve your experience with Xplore’s website. Some of the types of information we gather are listed below:

Information You Give Us: We receive and store any information you enter on our website or give us in any other way. You can choose not to provide certain information, but then you might not be able to take advantage of many of our features.

Automatic Information: We receive and store certain types of information whenever you interact with us. For example, like many websites, we use "cookies" (described further below), and we obtain certain types of information when your Web browser accesses our website, advertisements or other content served by or on behalf of Xplore on other websites.

Mobile: When you download or use apps that we or our subsidiaries or related companies create, we may receive information about your location and your mobile device, including a unique identifier for your device. We may use this information to provide you with location-based services, such as advertising, search results, and other personalized content. Most mobile devices allow you to turn off location services.

Email Communications: We often receive a confirmation when you open email from us, particularly if your computer supports such capabilities. We also compare our customer list to lists received from other companies, in an effort to avoid sending unnecessary messages to our customers. If you do not want to receive email or other mail from us, you can easily adjust your subscription settings or unsubscribe completely.

Information from Other Sources: We might receive information about you from other sources and add it to our account information, such as for online advertising campaigns or syndicated content channels.

Examples of Information Collected:

Information You Give Us
You provide most such information when you search, buy, post, participate in a contest or questionnaire, or communicate with customer service. For example, you provide information when you search for a product; place an order through Xplore or one of our third-party sellers; provide information in your account (you may have more than one if you have used more than one email address when shopping with us); communicate with us by phone, email, or by other means; complete a questionnaire or a contest entry form; use our services; participate in discussion boards or other community features; or provide and rate review. As a result of those actions, you might supply us with such information as your name, address, and phone numbers; credit card information; people to whom purchases have been shipped, including addresses and phone number; people (with addresses and phone numbers) listed; email addresses of your friends and other people; content of reviews and emails to us; personal description and photograph; and financial information, including Social Security and driver's license numbers.

Automatic Information
Examples of the information we collect and analyze include the Internet protocol (IP) address used to connect your computer to the Internet; login; email address; password; computer and connection information such as browser type, version, and time zone setting, browser plug-in types and versions, operating system, and platform; purchase history, which we sometimes aggregate with similar information from other customers; the full Uniform Resource Locator (URL) clickstream to, through, and from our website, including date and time; cookie number; products you viewed or searched for; and the phone number you used to call our 800 number. We may also use browser data such as cookies, Flash cookies (also known as Flash Local Shared Objects), or similar data on certain parts of our website for fraud prevention and other purposes. During some visits we may use software tools such as JavaScript to measure and collect session information, including page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs), and methods used to browse away from the page. We may also collect technical information to help us identify your device for fraud prevention and diagnostic purposes.

Mobile
Most mobile devices provide users with the ability to disable location services, which is generally located in the device's “settings” menu. If you have questions about how to disable your device's location services, we recommend you contact your mobile service carrier or your device manufacturer.

Information from Other Sources
Examples of information we receive from other sources include updated delivery and address information from our carriers or other third parties, which we use to correct our records and deliver your next purchase or communication more easily; account information, purchase or redemption information, and page-view information from some merchants with which we operate co-branded businesses or for which we provide technical, fulfillment, advertising, or other services; search term and search result information from some searches conducted through the Web search features; search results and links, including paid listings (such as Sponsored Links); and credit history information from credit bureaus, which we use to help prevent and detect fraud and to offer certain credit or financial services to some customers.

Co-branded and Joint Offerings
Examples of businesses with which we offer joint or co-branded products and other offerings include co-branded email or collateral communications featuring promotional events or product information.

Information You Can Access

Examples of information you can access easily at Xplore include up-to-date information regarding recent orders; personally identifiable information (including name, email, password, communications and personalized advertising preferences); payment settings (including credit card information); email notification settings; recommendations; shopping lists; seller accounts; and your profile.

"Do Not Track" Settings

Some web browsers have settings that enable you to request that our website does not track your movement within our website. Our website does not obey such settings when transmitted to and detected by our website.

Use of Cookies

Cookies are unique identifiers that we transfer to your device to enable our systems to recognize your device and to provide features offered on our website, personalized advertisements on other websites, storage of items in your shopping cart between visits, and/or transferred to third parties for marketing purposes, including online behavioral advertising purposes.

Please be aware that third party vendors, such as Google, use cookies to serve ads on our website. For example, Google's use of the DART cookie enables it to serve ads to users based on their visit to the website and other sites on the Internet. See, for example, the following link for more information: https://support.google.com/adwords/answer/2549063.

Users may opt out of the use of the DART cookie by visiting the Google ad and content network privacy policy at the following link: http://www.google.com/policies/technologies/ads. In addition, some users based on geographic boundaries will be required to “opt in” to enable the use of cookies in order to have a better website experience.

By using cookies, vendors such as Google also offer various analytics advertising features that are based on display advertising (for example, remarketing, Google display network impression reporting, the DoubleClick campaign manager integration, or Google analytics demographics and interest reporting).Visitors can opt-out of such analytics advertising features through the following (or similar) links:

https://www.google.com/settings/u/0/ads?hl=en

https://choice.microsoft.com/en-us/opt-out

http://www.networkadvertising.org/choices/

https://tools.google.com/dlpage/gaoptout/

In addition, the “help” feature on most browsers will tell you how to prevent your browser from accepting new cookies, how to have the browser notify you when you receive a new cookie, or how to disable cookies altogether. You can usually disable or delete similar data used by browser add-ons, such as Flash cookies, by changing the add-on's settings or visiting the website of its manufacturer. Because cookies allow you to take advantage of some of Xplore's essential features, we recommend that you leave them turned on. For instance, if you block or otherwise reject our cookies, you will not be able to add items to your cart, checkout, or use Xplore products and services that require you to sign in.

Does Xplore Share the Information It Receives?

Information about our customers is an important part of our business, and we are not in the business of selling it to others. We share customer information only as described below and with subsidiaries that Xplore controls that are either subject to this Privacy Policy or that follow practices at least as protective as those described in this Privacy Policy.

Affiliated Businesses We Do Not Control: We work closely with affiliated businesses. In some cases, such as marketplace sellers, value-added resellers, distributors and OEM partners, these businesses operate stores or sell Xplore products. Some of our partners may also offer co-branded and/or joint offerings. If a third party is involved in your transactions, we share customer information related to those transactions with that third party.

Third-Party Service Providers: We employ other companies and individuals to perform functions on our behalf. Examples include fulfilling orders, delivering packages, sending postal mail and email, removing repetitive information from customer lists, analyzing data, providing marketing assistance, providing search results and links (including paid listings and links), processing credit card payments, providing customer service, and distributors following up on prospective customer leads. These third party providers have access to personal information needed to perform their functions, but they may not use it for other purposes.

Promotional Offers: Sometimes we send offers to selected groups of Xplore customers on behalf of other businesses. When we do this, we do not give that business your name and address. That said, Xplore complies with the federal CAN-SPAM Act, so if you do not want to receive such offers, please adjust your customer communication preferences or contact Xplore as indicated below.

Business Transfers: As we continue to develop our business, we might sell or buy subsidiaries, or business units. In such transactions, customer information generally is one of the transferred business assets but remains subject to the promises made in any pre-existing Privacy Policy (unless, of course, the customer consents otherwise). Also, in the unlikely event that Xplore or substantially all of its assets are acquired, customer information will be one of the transferred assets. Personal Information collected on this website may be stored and processed in the United States or any other country in which Xplore or its affiliates, subsidiaries or agents maintain facilities, and by using this website, you consent to any such transfer of information outside of your country.

Protection of Xplore and Others: We release account and other personal information when we believe release is appropriate to comply with the law; enforce or apply our terms of use and other agreements; or protect the rights, property, or safety of Xplore, our users, or others. This includes exchanging information with other companies and organizations for fraud protection and credit risk reduction. This does not include selling, renting, sharing, or otherwise disclosing personally identifiable information from customers for commercial purposes in violation of the commitments set forth in this Privacy Policy.

With Your Consent: Other than as set out above, you will receive notice when information about you might go to third parties, and you will have an opportunity to choose not to share the information.

How Secure Is Your Information?

We work to protect the security of your information during transmission by using Secure Sockets Layer (SSL) software, which encrypts information you input.

We reveal only the last four digits of your credit card numbers when confirming an order. Of course, we transmit the entire credit card number to the appropriate credit card company during order processing.

It is important for you to protect against unauthorized access to your password and to your computer. Be sure to sign off when finished using a shared computer.

Third-Party Advertisers and Links to Other Websites

Our website includes third-party advertising and links to other websites. For more information about third-party advertising at Xplore, including personalized or interest-based ads, please read our terms of use and/or ad policy. Please be aware that other websites that may be accessed through our website may collect personally identifiable information about you. The information practices of those third-party web sites linked to our website are not covered by this Privacy Policy.

What Information Can I Access?

Xplore gives you access to a broad range of information about your account and your interactions with Xplore including purchasing, support and communication subscription information, for the limited purpose of viewing and, in certain cases, updating that information

What Choices Do I Have?

As discussed above, you can decide not to provide information, although it might be needed to make a purchase or to take advantage of some features of the Xplore website.

You can add or update certain information on pages referenced in the section above. When you update information, we usually keep a copy of the prior version for our records.

If you do not want to receive email or other mail from us, please adjust your customer communication preferences with the links provided in the email communications. If you do not want to receive our terms of use or other legal notices from us, such as this Privacy Policy, those notices will still govern your use of Xplore, and it is your responsibility to review them for changes.

If you do not want us to use personal information that we gather to allow third parties to personalize advertisements we display to you, please adjust your advertising preferences as described above.

The Help feature on most browsers will tell you how to prevent your browser from accepting new cookies, how to have the browser notify you when you receive a new cookie, or how to disable cookies altogether. Additionally, you can disable or delete similar data used by browser add-ons, such as Flash cookies, by changing the add-on's settings or visiting the website of its manufacturer. Because cookies allow you to take advantage of some of Xplore's essential features, we recommend that you leave them turned on. For instance, if you block or otherwise reject our cookies, you will not be able to add items to your shopping cart, proceed to checkout, or use any Xplore products and services that require you to sign in.

Access and Control of Personal Information

In addition to the choices outlined above, you may also access and review your personal information by contacting Xplore as described at the bottom of this policy. We make every effort to ensure that personal information is accurate and up-to-date. 

Except as otherwise described in this policy, personal information you provide on this website will not be shared outside of Xplore without your permission. 

You can access your personal information and make choices about how you wish to be contacted. Each individual can control their data and exercise the following rights: 

  • Request a copy of personal information as recorded and stored; 
  • Update or otherwise correct inaccurate data in that record; 
  • Request that your personal information be permanently deleted; 
  • Request to be removed from any sales or marketing communications; 
  • Contact us to let us know that you object to the further use or disclosure of your personal data for certain purposes; 
  • Request us to restrict further processing of your personal data; 
  • File a complaint about Xplore’s practices with respect to your personal data with the supervisory authority of your country or EU member state; and 
  • Request a copy of your personal data in a machine-readable format. (You can also request that we transmit the data to another controller where technically feasible.) 

If you would like to take any of the above listed actions, or have other questions related to your stored personal data, then please contact Xplore at the address given at the end of this policy. 

Xplore may send out periodic e-mails informing you of technical service or security issues related to a product or service you requested, or confirming you requested a product or service. In some services offered by this website, contact with the customer is an intrinsic part of the service. You will not be able to choose to unsubscribe to these mailings, as they are considered an essential part of the service(s) you have chosen. 

Protection of Children's Personal Information 

This website is intended for business use only. We do not knowingly collect or solicit personal data from anyone under the age of 18. If you are under 18, please do not attempt to register for this website or send any personal data about yourself to us. If we learn that we have collected personal data from a child under age 18, we will delete that information as quickly as possible. If you believe that a child under 18 may have provided us personal data, please contact us at info@xploretech.com. 

Data Controller and Processor 

Xplore is the controller of your personal data processed in connection with this website. Note that we may also process personal data of our customers’ own customers in connection with our provision of services to customers, in which case we are the processor of personal data. If we are the processor of your personal data (i.e., not the controller), please contact the controller party in the first instance to address your rights with respect to such data. 

Lawful Bases for Processing 

We will only process your personal data if we have a lawful basis for doing so. Lawful bases for processing may include contractual necessity, our “legitimate interests,” as further described below, and consent.

  • Contractual Necessity: When you purchase our products and services, we process your contact information (e.g., name, phone number, address, email address) as a matter of “contractual necessity”, meaning that we need to process the data to perform under our Terms of Use or other agreement with you, which enables us to provide you with the products and services you request. When we process data due to contractual necessity, failure to provide such personal data will result in your inability to use some or all portions of this website or our products and services that require such data. 
  • Legitimate Interest: We may also process your contact information and other categories of personal data described in the “What Personal Information Does Xplore Gather?” section above for our legitimate interest purposes. Examples of these legitimate interests include:
    - Operation and improvement of our business, products and services
    - Marketing of our products and services
    - Provision of customer support
    - Protection from fraud or security threats
    - Protecting the security of your account with us
    - Providing you with a sign-in method
    - Determining your geographic location and preferences so that we can serve you better
    - Compliance with legal obligations
    - Completion of corporate transactions 
  • Consent: In some cases, we process personal data based on the consent you expressly grant to us at the time we collect such data. When we process personal data based on your consent, it will be expressly indicated to you at the point and time of collection. If you provide us with opt-in consent to receive marketing information from Xplore, we will process your email address for the purpose of sending you marketing information about our products and services. The legal ground for processing your email address for this purpose is your consent. You may withdraw your consent any time by selecting “unsubscribe” in the marketing email or email us at info@xploretech.com
  • Other Processing Grounds: From time to time we may also need to process personal data to comply with a legal obligation, if it is necessary to protect the vital interests of you or other data subjects, or if it is necessary for a task carried out in the public interest. 

Choice and Updating Your Information and Preferences 

We reserve the right to take reasonable steps to authenticate the identity of any individual seeking access to personal information. We may provide web pages or other mechanisms on our website through which you can update subscription preferences. You can also contact us to update your personal information or change your preferences. Our contact information for these purposes is by email at info@xploretech.com. If you receive a marketing communication from us by email, you may also opt out of receiving future email marketing communications by following the opt-out instructions provided in that email. Please note that we reserve the right to send you certain communications relating to transactions you initiate, your customer account, your use of our website, or other business matters, and that these communications may be unaffected if you choose to opt-out from marketing communications. 

In accordance with our routine record keeping and applicable law, we may delete certain records that contain your personal information. We are under no obligation to store such information indefinitely, and we disclaim any liability arising out of, or related to, the destruction of that information. In addition, you should be aware that it is not always possible to completely remove or delete all of your information from our databases without some residual data because of backups and other reasons.

Conditions of Use, Notices, and Revisions

If you choose to visit Xplore’s website, your visit to the website and any dispute over privacy issues is subject to this Policy and our terms of use, including limitations on damages, resolution of disputes, and application of the law of the state of Texas. If you have any concern about privacy at Xplore, please contact us with a thorough description, and we will try to resolve it. Our business changes constantly, and our Privacy Policy and terms of use will change also. We may email periodic reminders of our notices and conditions, but you should check our website frequently to see recent changes. You will be able to tell when changes were last made to our Privacy Policy by looking at the last updated date at the top of this webpage. Unless stated otherwise, our current Privacy Policy applies to all information that we have about you and your account. We stand behind the promises we make, however, and will never materially change our policies and practices to make them less protective of customer information collected in the past without the consent of affected customers.

Contacting Xplore

For questions or comments regarding this Privacy Policy or to make changes to your personal information, please contact us at:
Xplore Technologies Corporation of America
8601 RR 2222
Building 2, Suite 100
Austin, TX 78730
Phone: 512-637-1100
Fax: 512-637-1199
Email: info@xploretech.com


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