According to the 2015 IT Agenda released by the National Association of State Chief Information Officers and published by StateTech Magazine, these are the top 10 priorities for state CIOs this year :
2. Cloud Services
5. Budget and cost control
6. Personal management
7. Strategic IT planning
9. Continuity of operations
10. Customer relationship management
While they are listed as separate priorities, I believe that several in fact go hand in hand. My biggest point of contention with the above list is that mobility is even on here. Granted, I’m not disagreeing that mobility should be an IT priority. Rather, I disagree that it should be a separate priority from the others.Ultimately, mobility should really be the central solution to achieving seven of these other nine “priorities” with strategic IT planning (#7) being the foundation for achieving all the above – and true mobility of course – and cloud services (#2) probably being the one lingering on its own.
Consider this: Whether a state CIO, a public safety IT manager or really the tech buyer for any government organization, introducing new mobility capabilities to your workforce or expanding current ones will ensure seamless and secure (priority #1) continuity of your operations (#9) from the office, to the vehicle and into the field as various jobs dictate. Mobile solutions also ensure connectivity (#4) of workers with one another and customers regardless of their physical location, therefore improving customer relationship management (#10) capabilities exponentially.
Transitioning from pen and paper processes to a single mobile platform that is compatible with current back-office systems and supports critical workflows on a tablet PC will not only consolidate and optimize critical business operations (#3), but it will no doubt lead to greater budget and cost control (#5). The increased productivity and greater access to data lead to improved personal management, more immediate decision-making capabilities and more effective operational oversight. All of which are uniquely delivered by true workforce mobility – which shouldn’t be mistaken with portability – and all of which will save state CIOs – or any CIO – valuable time, money and resources.