When IT decisions are made - or any business decision - they tend come from the top down. And while some organizations are beginning to rely more on end-user input during the buying process, I think it’s more critical than ever to take a “top down” point of view when it comes to mobility tech purchases in particular.
I’m not talking about the top of the leadership chain, though. I’m referring to the field technician that’s constantly working from the top of the utility pole, the top of a manhole on an underground power junction, or even in a vehicle looking down at their mobile computer. As the old saying goes: “You can’t really understand another person’s experience until you’ve walked a mile in their shoes.” In the case of utilities, IT decision makers need to walk tens, maybe even hundreds, of miles in the shoes of their field techs to truly understand the challenges they face and their unique mobility needs when in the field. In fact, as I recently mentioned in an article I wrote for Electricity Today, you really need to walk (or drive-along) all the way through the last mile of the system with your day-to-day field techs to gain a thorough understanding of how to empower greater productivity from the office, to the vehicle and into the field.
While my colleague Bob Ashenbrenner captured this notion well in his recent blog post, I dive deeper into the Do’s and Don’ts of the “drive along” method for utilities making the mobile workforce a priority (which should be each and every one). Check it out and let me know how it works for you.