New service depots, authorized service providers, and toll-free numbers further rugged tablet manufacturer’s global customer service and support network
AUSTIN, Texas - January 24, 2017 - Xplore Technologies Corp. (NASDAQ: XPLR) today announced that it has completed a significant expansion of its global support and service organization in line with its growing global customer base. Over the last 12 months, the company has added four new Service Depots, three new Authorized Service Providers, and more than 10 toll-free numbers to connect rugged tablet customers in every region with the Customer Care Center for technical support and warranty processing.
Noted Mark Holleran, president and COO of Xplore: “Xplore is the most experienced rugged tablet manufacturer in the world today – and the only OEM to have exclusively engineered rugged tablets for 20 years. But we’re not just a rugged tablet company. Nor do we just sell a commodity. We provide a long-term service as part of our partnership commitment to customers. Although Xplore rugged tablets fall well below industry averages for annualized failure rates, we support our customers in many capacities long after the last rugged tablet has been deployed. That’s why we continually evaluate the performance of our service organization and invest resources as necessary to ensure we exceed customer expectations every time.”
Xplore’s recent worldwide service organization enhancements include:
- The addition of four new Service Depots
- Paragon Bay was appointed as a new Service Center in Canada January 2016
- Marknet was appointed as a new Service Provider in Australia in September 2016
- PCZ (Pegatron EU) began repairing Xplore products as of September 2016
- MGI was appointed as a new Service Provider for Latin America in January 2017
- The implementation of new Authorized Service Provider (ASP) agreements in September 2016 and the completion of ASP quality training in Germany in October 2016 with:
- IBIT in Switzerland
- YATOO in France
- EXTRA in Germany
- The addition of 10 new toll-free numbers that will quickly connect callers worldwide with their assigned Customer Care Center for immediate support.
“Xplore’s customers know that we will always commit the necessary resources to meet their standards of success, whether we’re called upon to help them train end-users, solicit feedback from the field, turn on new features, or fine tune the entire mobility solution. As a global company, we know that we must have several teams – and the right level of expertise – on the ground around the globe to sustain our local service agility. It is our priority to provide customers with excellent turnaround times and quality of service.”
About Xplore Technologies
Xplore is The Rugged Tablet Authority™, exclusively manufacturing powerful, long-lasting, and customer-defined rugged tablet PCs since 1996. Today, Xplore offers the broadest portfolio of genuinely rugged tablets – and the most complete lineup of rugged tablet accessories – on Earth. Its mobility solutions are purpose-built for the energy, utilities, telecommunications, military and defense, manufacturing, distribution, public safety, healthcare, government, and field service sectors. The company’s award-winning military-grade computers are also among the most powerful and longest lasting in their class, built to withstand nearly any hazardous condition or environmental extreme for years without fail. Visit www.xploretech.com for more information on how Xplore and its global channel partners engineer complete mobility solutions to meet specialized workflow demands. Follow us on Twitter, Facebook, LinkedIn, and YouTube.
Forward Looking Statements
This news release contains forward-looking statements that involve risks and uncertainties, which may cause actual results to differ materially from the statements made. When used in this document, the words “may”, “would”, “could”, “will”, “intend”, “plan”, “anticipate”, “believe”, “estimate”, “expect” and similar expressions are intended to identify forward-looking statements. Such statements reflect Xplore’s current views with respect to future events and are subject to such risks and uncertainties. Many factors could cause actual results to differ materially from the statements made including those factors detailed from time to time in filings made by Xplore with securities regulatory authorities. Should one or more of these risks or uncertainties materialize, or should assumptions underlying the forward looking statements prove incorrect, actual results may vary materially from those described herein as intended, planned, anticipated or expected. Xplore does not intend and does not assume any obligation to update these forward-looking statements.
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Xplore Contact Information:
Tom Wilkinson, Chief Financial Officer
Phone: (512) 637-1162
Matt Kreps, Darrow Associates Investor Relations
Phone: (512) 696-6401