Magnificent human feats are often the result of dramatic engineering feats. Just consider the story of NASA’s “Hidden Figures.” We were impressed by their brilliance, but even more so by their diligence and determination to find a better solution. They never accepted the limitations of human computers, or even the satisfactory output of the “higher performance” IBM computer. That is because every engineer understands that complacency stalls innovation, which stalls industrial and societal advancement.
At Xplore, our engineers are motivated to build faster, stronger and higher performance computers because we know the success of our customers’ innovative efforts are dependent on our own. There is a direct correlation between computer performance and human performance, and we must find ways to improve the quality of interactions between people and their PCs. The only way to do that is by improving the quality of the computer itself: Its speed, power, memory and storage; even its power sourcing, pins, screws and size.
That is why mobile technologists aren’t racing to build faster computer processors for the sake of bragging rights. It’s also why Xplore’s rugged tablet engineers don’t feel “accomplished” when a mobile device can transmit data from point A to point B without a failure error. They understand that “…mobility is a key pillar of digital transformation.” They are acutely aware that every organization demands a mobility solution that can help them make sense of the massive quantities of data at their disposal. Every mobile worker needs a way to simultaneously manage the complex tasks and tight deadlines that define their day, many amidst the throes of harsh industrial environments. They need technology tools that can more effectively supplement – and magnify – human skill. And, if the only way to deliver a mobile computer capable of meeting those needs is by spending months trying to perfect a design element – the antenna placement, the thermal cooling components, even the I/O port placement – that’s what our team will do.
As Xplore CEO Mark Holleran noted in an IndustryWeek interview last week, “R&D doesn’t stop after a new product is launched or customer deployment is complete.” We are constantly engaging with our customers to refine their solution, provide support, and identify new technology requirements that need to be worked into our roadmap and theirs.” We solicit extensive customer feedback before we even think about bringing a rugged tablet concept to life – and before we decide to halt the advancement of our existing rugged tablet platforms. If we stop trying to improve upon our tablets’ performance levels, even if our competitors can’t come close to matching our capabilities, then we will eventually limit your workers’ productivity capabilities. In turn, we would limit the potential output and strength of your organization as a whole, and that is never acceptable. Our customers’ success comes first, and engineering the highest quality, highest performance rugged tablets will always be our foremost priority. We are in it for the long haul.
But those aren’t the only reasons why we emphasize engineering quality. The cost of your entire mobility solution can be dictated by the quality of your mobile computer alone.
Tune back into this blog on Tuesday to see just how closely the engineering- TCO correlation can be.
Can’t wait until then? Get a first-hand look at the real TCO of mobility solutions here.