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Below, you can find answers to the most commonly asked questions we encounter from prospective and current customers. On the left, you can find common sales questions. If you do not see your question posted here, please feel free to contact a sales representative for more help.

On the right, we have compiled a list of common technical support questions we receive from our current customers. If you are having trouble with your tablet, or have a support related question, please review the FAQs below before contacting support. If you still cannot find an answer to your problem, you can contact support for immediate assistance.

 

Contact Sales

Sales FAQs


How portable are Xplore's tablets?

Because Xplore tablets are so rugged, they can be taken anywhere. They can handle water, dust, debris, salt fog, extreme temperatures, and much more. Their functioning design allows you to carry one in your hand or carrying case while walking, in your vehicle while driving, or on your desktop.

 


What about using a laptop?

Laptops are portable--but that's all. The display hinges can crack when dropped, they're susceptible to overheating, and often can't be viewed well in direct sunlight - and you don't dare get them dusted, muddied or wet. In contrast, Xplore tablets can be dropped (even onto cement), have sunlight viewable screen, and can be hosed off if wet or even tossed in a water bucket. It is also more powerful than most laptops and desktops, and can connect via a keyboard or mouse for use in the office.


What are the mounting options?

Xplore tablets can be mounted on motorcycles, watercrafts, cars, helicopters, forklifts, tanks, carts, or walls. The light-weight, industrial strength mounts are easy to install and integrate, backward compatible with previous Xplore generations, and cross-industry compatible.


How competitive is the price?

At first glance, Xplore tablets appear to be priced similarly to other rugged PCs, when in reality you get more. More power, much greater durability and the most standard features--so you don't pay extra for features you need to use every day.


How flexible is the drive size?
Xplore supports up to 80GB SSD, or you can use two SSDs for 160GB total. In addition, Xplore tablets have tool-less access to the Solid State Drive (SSD), making it quick and easy to swap drives for storage, or OS within minutes.

 


 
+ Why won't my new 10 cell battery charge correctly?
    
Your BIOS version is probably out of date. Download and update your BIOS to the latest version, available at the Download Center.  

Click to Visit the Download Center

 
+ Where can I download drivers for my tablet?
 

Drivers are available at the Download Center. Just click on your tablet version to access the drivers.

  Click to Visit the Download Center

 
 
 
+ Can my iX104C4 or previous versions of the iX104 line run Windows 7 and XP?
 
Some configurations of the iX104C4 tablet can run Windows 7, but they must meet certain minimum requirements. In order to run Windows 7, the device must have the following:    
         
  • Processor (CPU) 1 GHz or faster CPU
  •      
  • Memory (RAM) 1 GB RAM
  •      
  • Hard drive free space 16 GB
  •      
  • Graphics memory 128 MB or more
  •    
   

The iX104C3 and previous versions do not  support Windows 7, only XP.

 
 
+ What kind of support do you offer for iX104C2 tablets?
 
   We no longer offer repair support for the iX104C1 tablets, but you can always contact our support team for help with technical questions. We provide limited support for the C2 and can quote some repairs. Contact our support team at (866) 296-8541 ext. 2 for more information.  

An independent third party company, Stratix, may be able to assist you with repairs for the C1 and C2.

 

Contact Stratix:

 
 
+ How do I turn my Bluetooth on and off?
 
   Your Bluetooth should be set to turn on and off by using one of the Function buttons (Fn, P1, P2, P3) on the front of the tablet.    

To check which Function command toggles Bluetooth on and off:

   
             
    • Locate the Panel Control Center. This is located in the bottom right of the taskbar, and looks like a red triangle. If you do not see it, click the small arrow in the bottom right of the taskbar to show hidden icons.
    •      


       
       
       

    • Click on the red triangle to open the panel control center. You should see the list of button options and the commands associated with them.
    •        

             
    • If one of the Actions says "Bluetooth Toggle," the button listed to the left of that action will turn your Bluetooth on and off.
    •      


       
       
   

   

If you would like to change the button for your Bluetooth toggle, or if you do not see a "Bluetooth Toggle" action, you can program the button commands to fix this.

   

To change the actions associated with all the function buttons:

   
           
    • Locate the Panel Control Center. This is located in the bottom right of the taskbar, and looks like a red triangle. If you do not see it, click the small arrow in the bottom right of the taskbar to show hidden icons.


       
       
     
     

    • Click on the red triangle to open the panel control center.
    •      

           
    • Click "Configure"

           
    • You should see each of the buttons, and the actions associated with each button. If you want to set or change an action for a particular button, click "Change" next to that button.


       
     

    • You will see the following screen:


    •      

           
    • If you want to set a button as a Bluetooth toggle, select "Start a pre-defined function" then select "         Bluetooth toggle" from the drop down menu.

         
  • Select "Finish." You can now use that button to turn your Bluetooth on and off.
  •    
 
 
+ How do I turn my Wifi on and off?
 
Your Wifi can be set  to turn on and off by assigning the "Radio Toggle" action to one of the Function buttons (Fn, P1, P2, P3) on the front of the tablet. The Radio toggle will turn your WWAN and WLAN on and off.     

To change the actions associated with all the function buttons, and assign "Radio Toggle" to one of the buttons:

   
           
    • Locate the Panel Control Center. This is located in the bottom right of the taskbar, and looks like a red triangle. If you do not see it, click the small arrow in the bottom right of the taskbar to show hidden icons.


       

     

    • Click on the red triangle to open the panel control center.

           
    • Click "Configure"

           
    • You should see each of the buttons, and the actions associated with each button. If you want to set or change an action for a particular button, click "Change" next to that button.


       
     

    • You will see the following screen:


    •      

           
    • If you want to set a button as a Radio Toggle, select "Start a pre-defined function" then select "Radio Toggle" from the drop down menu.

         
  • Select "Finish." You can now use that button to turn your WWAN and WLAN on and off.
  •  
 
+ Where can I download the Operating System that comes with my  tablet?
 
   

The operating systems are available for download online at our Download Center.

   

Please make sure to back up your information before installing an OS.

   

Click Here to Visit the Download Center

   
 
 
+ Where can I buy parts for my tablet?
 
   

You can buy parts from an authorized reseller near you. Please visit our Authorized Resellers page to locate a reseller. You can also visit our Sales page for more information.

   

Visit the Authorized Resellers Page

    Contact a Sales Representative


 
 
+ How much RAM/Memory can I put in my tablet?
 

The amount of RAM you can add to your tablet varies depending on the device and the configuration.    

   
         
  • iX104C1 = Min 128MB - Max 256MB
  •      
  • iX104C2 = Min 256MB - Max 512MB
  •      
  • iX104C3 = 1G
  •      
  • iX104C4 = Min 1G – Max 2G
  •      
  • iX104C5 = Min 2G – Max 8G (4 Gig min recommended  for Windows 7)
  •    
 
+ My clock keeps resetting back 1 hour after I move it forward. How do I fix this?
 
     
           
    • Click on the time and date at the bottom right corner of your home screen
    •      

    • Click on "Change date and time settings..."
    •      

    • Select "Change time zone"
    •      

  • Make sure that the "Automatically adjust clock for  daylight saving time" box is selected.
  •    
 
+ How do I calibrate my device for finger/pen touch?
 

You can enable the touch screen to work with your finger or  any soft pointed device.  Do not use a  sharp object as you do not want to scratch the coating on the screen.

   

The supplied stylus pen is what we call an active  device.  Your finger or any soft tipped  object is called a passive device.

   

To calibrate a soft tipped object to work:

   
           
    • Locate the Panel Control Center. This is located in the bottom right of the taskbar, and looks like a red triangle. If you do not see it, click the small arrow in the bottom right of the taskbar to show hidden icons.


       
     

           
    • Click on the red triangle to open the panel control center, then click "Configure."

           
    • Select "Pen"

           
    • Make sure "Enable" is selected, then click "Calibrate"


       
     

           
    • Make sure "Enable Touch" is selected, then select "Calibrate"

           
    • Select "Calibrate" again, then select "Touch Input"

         
  • Follow the instructions on the screen to calibrate your device.
  •    
   

If you would like to re-calibrate the pen, in case the calibration is off, follow the same instructions, but click "Pen Input" instead of "Touch Input."    

   
 
 
+ How do I program the Panel Control Center to change commands for the function buttons (Fn, P1, P2, P3)?
 
           
    • Locate the Panel Control Center. This is located in the bottom right of the taskbar, and looks like a red triangle. If you do not see it, click the small arrow in the bottom right of the taskbar to show hidden icons.
    •      


       
     

           
    • Click on the red triangle to open the Panel Control Center.

           
    • Click "Configure"

           
    • You should see each of the buttons, and the actions associated with each button. If you want to set or change an action for a particular button, click "Change" next to that button.
    •      

           
           

           
    • You will see the following screen:
    •      

           

           
    • Follow  the steps to choose your desired action for the function button. "Start a pre-defined function" will allow you to select options like toggle Wi-Fi/Bluetooth/etc on and off.

         
  • Select "Finish" when you have chosen the desired action.
  •  
 
+ Can you upgrade the SSD with more than 80G storage?
 
Yes- Xplore offers dual SSD drive capabilities, for a maximum of 160G storage space.