Field Service
Business Situation - To improve its reporting process and reduce cycle times, our customer needed to replace their pen and paper based process with an automated solution that incorporated rugged digital technologies into their workflow to better serve their customers.
Solution - The customer deployed the rugged iX104 Tablet PC, digital cameras and mapping software so that field consultants could reduce on-site reporting time and provide accurate, details reports data directly to customers.
Benefits
- Improved repeat business and differentiated service offering for site surveillance
- Reduced dilapidation surveys from weeks to days
- Improved quality and decision making while on the work site
What our Customers Have to Say
- "The crew leaders appreciated the fact that the iX104 is a sealed unit, enabling it to withstand a variety of unfavorable elements including dust, rain, sleet and mud."
- "We selected Xplore’s rugged Tablet PC System based on our needs for a rugged, reliable Tablet PC that provided screens that were actually viewable in varying outdoor lighting conditions and provided ATEX safety certifications."
Case Studies - Minnesota Department of Natural Resources Case - Hydro-Chem Case Study - Vibtech Case Study - Consolidated Utility District Case Study - Anchorage Case Study - The Regional Municipality of York Case Study - Hyder Consulting Case Study - Back to Top
Law Enforcement
Business Situation - To reduce reliance on paper forms and clipboards as well as reduce radio traffic, this agency needed to implement a mobile computing solution to improve its high standards of 1st responder service.
Solution - The customer deployed the rugged iX104 Tablet PC so that officers could quickly access pertinent data for situational awareness and communicate directly with dispatch and other patrol vehicles within their geographic area.
Benefits
- Saved an estimated U.S.$1.5 million annually in clerical costs
- Ability to electronically route citations and reports improving operational efficiencies
- Improved officer and citizen safety due to information delivery directly to the situation
What our Customers Have to Say
- “… the officers have the ability to run the license or identification check immediately by themselves with answers coming back in seconds versus minutes."
- "The Xplore Tablet PC is completely hardened and is able to withstand extreme climates and rough handling with no moving parts, such as hinged keyboards found in laptops that can be damaged. Hardware deployment consistency with Xplore’s rugged Tablet PC is important to us for a variety of reasons including cost, ruggedness and reliability."
Fire / EMS
Business Situation - To improve emergency response time, our customer decided to implement Computer Aided Dispatch, Vehicle Routing, Inventory Management and GIS to better serve the city.
Solution - The customer deployed the rugged iX104 Tablet PC so that the brigade could navigate to emergency sites, call up structural information, deploy the right assets for the situation and report directly within their vehicles.
Benefits
- Improved decision-making in the first critical minutes of the response
- Improved rate of response by effective decision making before arriving on scene
- Improved community service
What our Customers Have to Say
- "Using a Tablet PC to access a database of the formerly papers-only manuals not only saves money, but the time it saves firefighters makes the difference between life and death in a critical situation."
Case Studies - Peterson AFB Case Study - Tilburg Fire Brigade - Helsinki EMS Case Study - Back to Top |
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Manufacturing and Warehousing
Business Situation - To streamline factory operations in a mass-customization factory, our customer needed to replace factory staff’s standard PC’s with rugged machines so that the user on the line can ensure that each and every order is built to the correct specifications.
Solution - The customer removed their existing hardware and deployed the rugged iX104 Tablet PC so that factory staff could retrieve detailed drawings and plans anywhere on the production line to review and verify customer orders, and so that managers and customers can monitor real-time status of their orders.
Benefits
- Improved customer relations and repeat business rates
- Reduced failure rate and repair costs associated with prior technology by 3X
- Increased accuracy of order fulfillment nearing 100%
What our Customers Have to Say
- "It was obvious that the unit needs to be very robust to withstand the harsh conditions where we work. Before we found Xplore’s iX104 Tablet PC, we were looking at other units on the market, but they did not meet the level of mobility and high data processing capacity that is important for us."
Case Studies - Westruss Case Study - Raisio Case Study - Iceland Case Study - Valeo Case Study - Arvin Meritor Case Study - Back to Top
Transportation and Distribution
Business Situation - To save on clerical costs, our customer needed to replace conductors’ manual work-order reporting with an automated solution that would deliver inventory data directly to the company’s mainframe computer.
Solution - The customer deployed the rugged iX104 Tablet PC so that conductors could more accurately report work events and upload inventory data directly to headquarters from their work sites.
Benefits
- Saved an estimated U.S.$2.5 million annually in clerical costs
- Reduced inventory tracking error margin from 23 percent to 1.4 percent
- Improved customer service
What our Customers Have to Say
- "The tablets are used in extremely demanding conditions, despite the fact that the systems are primarily used inside the vehicle. Peat dust is very fine and therefore, the computer must be properly sealed. It has to survive vibration in the vehicle…Xplore is the best rugged computer we found based on its durability and dust resistant systems."
- "The Tablet PC enables conductors to upload inventory data on the job without involving Customer Support staff, saving us approximately U.S. $2.5 million in clerical costs every year."
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Utilities and Energy
Business Situation - Field technicians were handwriting information onto paper forms when they conducted inspections of over 47,000 towers and 1,600,000 poles. Data entry clerks, after a significant time lag from inspection to input, had difficulty reading the handwritten reports and sometimes entered incorrect information into the company’s database.
Solution - The customer deployed the rugged iX104 Tablet PC so that inspectors could more accurately report inspections and upload pertinent data directly to headquarters from their work sites.
Benefits
- Inspectors have doubled the number of inspection conducted on a daily basis
- Inspection data integrity empowers executives to make good decisions
- Improved employee satisfaction due to tablet becoming a reliable tool to do their job
What our Customers Have to Say
- "(The) accuracy of data collected on the Xplore tablets is approaching 100 percent.... We have improved the speed and the accuracy of the inspections at the same time."?
- "The iX104 has been reliable and durable in the field and field service representatives depend on it to perform daily tasks."
Case Studies - Field Inspection Case Study - Hydro One Case Study - Vantaa Testimonial - ARKUPS Case Study - Huntsville Case Study - Back to Top |
